Job Description
Customer Service Representative
Taking customer calls and resolving customer issues promptly and accurately.
Interacting with all departments to ensure customer requirements are delivered.
Administration tasks related to all aspects of Customer Service.
Managing Customer interfacing processes.
Analysing data to ensure we continuously improve our customer service performance.
Ensure processes and procedures are in place to help us deliver exceptional customer experience.
Preparing reports that demonstrate our continuous improvement in customer service. Collect and report customer feedback to ensure that best practice is recognised and maintained
Developing product knowledge and business knowledge that enables the delivery of customer service.
Other duties as requested.
Experience and Competencies
Customer Service Experience in a similar role. At least 3 years.
Experience in the Tractor Parts Sector would be an advantage but is not essential.
A track record of delivering excellent customer service and experience of improving processes and procedures.
The Person
Outstanding People Skills.
Naturally Responsive.
Excellent communications skills.
An ability to prioritise.
Attention to detail.
A professional approach to customer service.
Collaborative with a team focus.
Skills and Qualifications
Office 365 proficiency - Excel proficiency essential.
Excellent written and oral communication.
Customer Service or Business Qualification desirable but not essential
Excellent written and oral communication.
Customer Service or Business Qualification desirable but not essential
