Customer Service Representative

Job Description

Customer Service Representative


Quality Tractor Parts wish to hire an experienced customer service representative

Responsibilities

Taking customer calls and resolving customer issues promptly and accurately.

Interacting with all departments to ensure customer requirements are delivered.

Administration tasks related to all aspects of Customer Service.

Managing Customer interfacing processes.

Analysing data to ensure we continuously improve our customer service performance.

Ensure processes and procedures are in place to help us deliver exceptional customer experience.

Preparing reports that demonstrate our continuous improvement in customer service. Collect and report customer feedback to ensure that best practice is recognised and maintained

Developing product knowledge and business knowledge that enables the delivery of customer service.

Other duties as requested.

Experience and Competencies

Customer Service Experience in a similar role. At least 3 years.

Experience in the Tractor Parts Sector would be an advantage but is not essential.

A track record of delivering excellent customer service and experience of improving processes and procedures.

The Person
Outstanding People Skills.

Naturally Responsive.

Excellent communications skills.

An ability to prioritise.

Attention to detail.

A professional approach to customer service.

Collaborative with a team focus.

Skills and Qualifications 

 
Office 365 proficiency - Excel proficiency essential.

Excellent written and oral communication.

Customer Service or Business Qualification desirable but not essential

Distributors of

BorgWarner logo logo1 logo 2 logo 3 logo 4 logo5 logo6 logo 8 logo 9 logo 10 logo 12 logo 15 logo 17 logo 18 logo 19 logo 20 logo 21 logo 22 logo 23 logo 24 logo 26 logo 27 logo 28 logo 29 logo 30 MANN-FILTER logo-01

Delivery Partners

DHL-logo DPD-logo TNT-logo