At Quality Tractor Parts Ltd., we have focused on implementing the practices of Fairness, Transparency and Accountability to protect your privacy. We respect your trust in us, to use, store and share your personal information. In this Privacy Statement we explain how we collect personal information about you, how we use it and how you can communicate with us regarding the use of your data.
All personal information we collect about you will be processed in accordance with the EU General Data Protection Regulation (EU GDPR).
In accordance with Data Protection legislation (EU GDPR) Quality Tractor Parts Ltd., are identified as a Data Controller of your personal information, the role of the Data Controller being to determine how your personal information is used and processed.
How we collect information about you:To use your personal information lawfully, as demanded by the EU General Data Protection Regulation we rely on one or more of the following legal bases, Consent, Contractual necessity, Legal Obligation, Legitimate Interests, Public Interest, Vital Interests.
When you browse our website www.qtponline.com, we may ask for personal information such as your name, email address. We may also collect information about you when you are on the internet such as the website you came from, IP address, domain types, (i.e:.co.uk and.com), your browser type, the country where your internet service provider is located, the pages of our site that were viewed during your visit and search terms that you used. This information is only used for our own research and to improve our service to you.
How we use your personal information:
We take your privacy extremely seriously and we will only use your personal information to administer your account in accordance with our contractual obligations and to provide the products and services you have requested from us. We will also use your personal data to (a) process and dispatch orders that have been sent in online/fax/email or direct by phone, (b) respond to customer services enquiries, (c) maintain your user account, (d) keep you up to date with the status of your orders, (e) issue invoices and statements.
The only source of gathering your personal information is when you provide the information to us. You provide us with your personal information when you visit our website to browse. When you visit us personally or speak to us by phone, email or write to us we will collect the necessary information. When you visit our offices and premises, your personal information will be captured by our CCTV system. We also use social media platforms, Facebook, Twitter and LinkedIn, which may collect personal data. We use Google Analytics as a means to track the number of visitors to our website.
The personal information we
collect encompasses, your name, address, fax number, email address,
landline and mobile numbers, financial details, account holder guarantee and phone
call ID logs, this is not an exhaustive
list but is the basis of the information we
primarily gather about you.
Sharing of Personal Information:
To enable us to supply our
products to you it will on occasions be necessary for us to engage the services of
our Third Party Stakeholders, such as Couriers,
Shipping Companies, Transport
Companies. Prior to engaging with such
Companies we will ensure that they, like
Quality Tractor Parts Ltd., have implemented all
appropriate safeguards to ensure
protection of your personal information. We use Mailchimp to create and send
information sheets to you. We also use Mailchimp to
hold customer distribution lists
and to create and send marketing email campaigns. It will also be necessary
for us to share your personal information where we identify a legal obligation
to do so. If we are requested by a
regulatory body to share your personal
information we will respond to this request accordingly.
How long we keep your information:
At Quality Tractor Parts Ltd., we are committed to the protection and security of your personal information. We use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. Our technical security measures range from encryption, to top of the range firewalls and antivirus software. In addition, we limit access to your personal data by any of our employees and only release it to those who have a business need. We implement stringent staff access rights in all of our processes and all employees are the subject of confidentiality clauses.
As effective as security practices are, no physical or electronic system is entirely secure. We cannot guarantee the complete security of our data base or can we guarantee that information that you supply will not be intercepted while being transmitted to us over the internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation. We will continue to revise policies and procedures and review systems and we will implement additional security features as new technologies become available.
When you contact us to ask
about your personal information we will ask you to identify yourself, this is
to help protect your personal information.
Transfer of personal
information beyond Europe is not our normal practice, however in the event of
receiving a complaint regarding our products or services it may be necessary to share
personal information with manufacturers, producers, suppliers beyond European
borders. We will not share your personal information without your consent and we will also ensure that all
appropriate security safeguards have been
implemented to protect your personal information.